Privacy Policy

Who we are

Balamec ("we," "us," or "our") is a sourcing consultancy that helps Amazon FBA sellers and other businesses evaluate whether Mexican manufacturing is viable for their products.

This Privacy Policy describes how we collect, use, store, and share your personal information when you visit balamec.com or submit information through our Mexico Diagnosis questionnaire.

The data controller responsible for your information is Mauricio Escalona, operating as Balamec, based in Veracruz, Mexico.

Information you give us

When you submit our Mexico Diagnosis questionnaire, we collect:

• Identity and contact: your name and email address.
• Business and product details: product description, specs, certifications, monthly volume, current landed cost, current sourcing country, target timeline, and language preference.
• Optional attachments: product photos or product links you choose to share with us.

Information we collect automatically

When you visit our website, we (and our third-party providers) may automatically collect:

• Device and browser data: IP address, browser type, device type, operating system, referring URL.
• Usage data: pages viewed, time on site, clicks, and similar interactions.
• Advertising and analytics identifiers: cookies and pixel data, including the Meta Pixel (Facebook) and, where applicable, Google Analytics.

Why we process your information

We use your information to:

• Prepare and deliver your Mexico Diagnosis within 3 business days.
• Communicate with you about your diagnosis, follow-up questions, and next steps.
• Assess whether suppliers in our network can produce what you need.
• Improve our services, including the questionnaire, the diagnosis process, and our website.
• Measure the effectiveness of our advertising on Meta (Facebook/Instagram) and other platforms.
• Comply with legal obligations.

Who we share information with

We do not sell your personal information. We may share limited information in the following cases:

• With Mexican manufacturers in our network: we may share limited details about your product (such as type, materials, and approximate volume) to assess whether a supplier can produce what you need. We do not share your name, email, proprietary specs, branding, or pricing data without your explicit prior consent.
• With service providers: we use trusted third parties to operate our website and process leads, including Netlify (web hosting and form handling), Meta (advertising and analytics via the Meta Pixel), and internal tools such as Notion for lead management. These providers are bound by their own privacy policies and only process data on our behalf.
• For legal reasons: we may disclose information if required by law, court order, or to protect our rights, safety, or property.

Retention

We retain your information for as long as needed to provide our services, follow up with you, and meet our legal obligations. By default, we retain submissions indefinitely to maintain continuity of service and historical records.

You may request deletion of your data at any time — see "Your rights" below.

What you can ask us to do

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete data.
• Delete your personal information.
• Object to or restrict certain processing, including marketing and advertising.
• Opt out of the sale or sharing of personal information for advertising purposes (we do not sell data, but the Meta Pixel involves data sharing for advertising purposes — you can opt out via your browser settings or Meta's ad preferences).
• Receive a portable copy of your data.
• Withdraw consent at any time, where consent is the basis for processing.

To exercise any of these rights, email us at the address below. We respond within 30 days.

California residents: the rights above are provided under the California Consumer Privacy Act (CCPA). You will not be discriminated against for exercising your rights.

Cookies, pixels, and analytics

Our website uses cookies and similar tracking technologies, including:

• Essential cookies: required for the site to function.
• Meta Pixel: tracks visits, conversions, and form submissions to help us measure ad performance and reach similar audiences on Facebook and Instagram.
• Analytics cookies (where applicable): help us understand how visitors use our site.

You can control cookies through your browser settings. Blocking essential cookies may affect site functionality.

How we protect your information

We use industry-standard safeguards to protect your information from unauthorized access, disclosure, or loss. This includes encrypted form submissions via Netlify, restricted internal access, and password-protected lead storage.

However, no system is 100% secure. We cannot guarantee absolute security of information transmitted to or stored on our site.

Cross-border data

Balamec operates from Mexico. Our service providers (Netlify, Meta, etc.) may store and process data in the United States, the European Union, and other countries. By using our services, you consent to the transfer of your information across borders for the purposes described in this policy.

Not for minors

Our services are intended for businesses and individuals 18 years or older. We do not knowingly collect personal information from anyone under 18. If we learn that we have, we will delete it promptly.

Updates to this policy

We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. Material changes will be communicated through the website or by email to active leads.

How to reach us

For privacy questions, requests, or to exercise any of the rights above, contact us at: